Blog entry

ARE YOU LISTENING TO YOUR CUSTOMERS?

Here is what I believe Companies whether large or small ought to be doing when it comes to listening to your customers whole heartedly. I have pointed to this example more so since I will tell you about my next personal experience on my next entry. Please send me a feedback on your opinion of this and How you generally feel about customer service and WHAT makes you loyal to a company where you shop.

 ZAPPOS

I could do an entire Quick 10 on Zappos customer service superstars alone, but I’ve limited it to one of my favorites instead. A customer’s mother had recently had some medical treatment that left her feet numb and sensitive to pressure – and also rendering most of her shoes totally useless. She ordered her mother six pairs of shoes from Zappos, hoping that at least one of them would work. After receiving the shoes, her mother called Zappos to get instructions on how to return the shoes that didn’t work, explaining why she was returning so many shoes. Two days later, she received a large bouquet of flowers from Zappos, wishing her well and hoping that she recovered from her treatments soon. Two days later, the customer, her mother and her sister were all upgraded to “Zappos VIP Members,” which gives them all free expedited shipping on all orders.

Not impressed? Just Google “Zappos” and “customer service” and you’re bound to findsomething that astounds you.