This just makes you realise what a difference great customer service makes. some stories you might enjoy.
Please enjoy and maybe together we can have a similiar story for your company.
Service Rep Saves the Day
Losing a favorite toy feels devastating to a young child. Long time Lego fan Luka Apps spent all of his Christmas money on a Ninjago (Lego ninja) named Jay XZ.
Against his dad’s advisement, he brought his Ninjago on a shopping trip … and lost it.
Luka wrote a letter to Lego explaining his loss and assuring the Lego staff that he would take extra-special care of his action figure if they sent him another one.
The response he received from a Lego customer support representative named Richard was nothing short of amazing. Richard told Luke that he had talked to Sensei Wu (a Ninjago character), writing:
He told me to tell you, “Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like thedragons protect the Weapons of Spinjitzu!”
Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan.
So, I hope you enjoy your Jay minifigure with all his weapons. You will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight!
Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.
It’s so rare to see such a thoughtful, creative response to a distraught customer that this story went viral, which was well deserved!
