Blogs

Can language be a Barrier

An Asian man was visiting London to attend to some business issues and also do some shopping. He had asked his wife who was not travelling with him to make a list for him so that he can get what she needed from London. His wife gave him the list and one of the item was some "chadi's" and that is an asian word for underwear (knickers)

Do you care if your competitor gets the sale?

How much is it costing your company when the standard of service is not as your customer expected? There was always something so fulfilling for me when my customers left very happy and revisited the department solely because of the service. Not only that but they used to bring their friends and it had a magical spiral effect.

How Understanding can a simple grocery store be

Trader Joe’s Delivers (Literally)

An elderly man, 89 years of age, was snowed in at his Pennsylvanian home around the holidays, and his daughter was worried that he wasn’t going to have access to enough food due to the impending storm and bad weather in the area.

Image from a Trader Joe’s store opening

How an Airline helped someone in their hour of need

8.) United Airlines Delays Flight for Dying Mother

It’s always heart-wrenching when a close family member passes. Sharing the final moments with a person we love can be a small respite in a truly difficult situation.

When Kerry Drake got on his United Airline flight, the mother he was en route to see was facing her final hours. To add an extra layer of distress, Drake knew that if he missed his connecting flight he would likely not see her before she passed.

Views on Customer Service on LBC today 27 October 2013

What has Happened to Customer Service In the United Kingdom. Most people that voiced thier opinion on that had negative opinions. I managed to have a quick chat with Emma Barnett the presenter of the show today on LBC.

How even when a company that delivers excellent service can still create a WOW service

7.) Ritz-Carlton Helps with Joshie’s Extended Vacation

Ritz-Carlton is one of those few large companies that is held to high standards from their consumers. With an almost legendary reputation for service, one has to wonder: Do they really live up to the hype?

Service that makes history for a company, Funny story

6.) Morton’s Steakhouse is Full of Surprises

This is a fun one! It’s also a quirky reminder that many of the most fondly remembered service stories are the ones that come out of left field. This story certainly fits the bill, and it is bound to inspire you to take some extra time to surprise a valued customer every once in a while.

Wow Service

5.) Gaylord Opryland ‘WOWs’ a Repeat Customer

It doesn’t take a slew of consumer data (although we’ve shared plenty of it) to support the argument that your regular customers are your rock. As such, taking care of them is not just the right thing to do—it’s also good for business.

Consider the case of regular Gaylord Opryland hotel customer Christina McMenemy, who stayed at the resort three years in a row for the annual BlissDom conference.

What a difference extra special customer service made to a child

This just makes you realise what a difference great customer service makes. some stories you might enjoy.

Please enjoy and maybe together we can have a similiar story for your company.

Service Rep Saves the Day

Losing a favorite toy feels devastating to a young child. Long time Lego fan Luka Apps spent all of his Christmas money on a Ninjago (Lego ninja) named Jay XZ.

Against his dad’s advisement, he brought his Ninjago on a shopping trip … and lost it.

Luka wrote a letter to Lego explaining his loss and assuring the Lego staff that he would take extra-special care of his action figure if they sent him another one.

The response he received from a Lego customer support representative named Richard was nothing short of amazing. Richard told Luke that he had talked to Sensei Wu (a Ninjago character), writing:

He told me to tell you, “Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like thedragons protect the Weapons of Spinjitzu!”

Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan.

So, I hope you enjoy your Jay minifigure with all his weapons. You will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight!

Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.

It’s so rare to see such a thoughtful, creative response to a distraught customer that this story went viral, which was well deserved!

The Times Case Study on Portakabin

The importance of excellent customer service
A Portakabin case study

Page 3: Why is customer service so important?

Customers of a business can be new ones or current ones returning to buy more. The significance of good customer service can be shown in financial terms, as it costs at least five times as much to win a new customer as it does to keep a current one. Much of the profits of most businesses rely on repeat custom.

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