RETAIL & BUSINESS SUPPORT

 

Getting the detail in retail right

We care about your customers. That’s why we offer tailor made packages (whether or not you invest in outsourcing).

As a business to survive in this competitive market you want to look for new customers as well as retaining existing ones.

But you and we know, that as your business grows you want to build it furher through cost effective retention and acquiring new customers. 78% of customers will not purchase because of poor service experience (American Express Survey). On average, loyal customers are worth up to 10 times as much as their first purchase (White House Office of Consumer Affairs).

The overwhelming fact is that customers will show appreciation for great service with their wallets for all businesses. The saying is "RETAIL IS DETAIL" however this stands for any business the attention you pay to ensure every connection point is encouaraging than the dividends in profits will follow.

 

Just ask yourself these questions:

  • What is the value of retaining your average customer for longer?
  • What would the value be in customer benefits and service to achieve this?
  • And how does this compare with the cost of attracting and converting each new customer?
  • How is improving this going to effect my profits? 

 

Shinar customer service programmes

Every business is different. And each Shinar customer service programme is made to match. Common components include:

  • ‘Mystery shopper’ visits to gauge customers’ real experience. ( You need to know the service level your customers receive.)
  • Analysis of customer shopping patterns
  • Devising customer engagement and reward schemes ensuring a return where ever possible
  • Helping you get the best engagement ensuring that your passion for your Business is followed through.
  • Advice on selection, motivation and promotion of staff
  • All these systems in place will ensure that your business runs efficiently into a very profitable business.
  • Delivering sales and manager training ensuring your passion for your business is delivered at every point.
  • We are ready to help you achieve the best results for your business (PROFITS)

 

Contact Shila now:     T: 020 3893 8101    E: shila@shinaroutsourcing.com